Terms of Service

Ember and cash-back.ai are operated by ATTOFUN PTE. LTD., a company incorporated in Singapore (“Ember”, “we”, “us”, “our”). These Terms are a binding agreement between you and ATTOFUN PTE. LTD.. By messaging Ember, using our website or browser extension, or earning or withdrawing any reward, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use Ember.

• You must be at least 18 years old and able to enter into a binding contract.
• You may hold only one Ember account. Accounts are personal and may not be sold, shared or transferred.
• You may not use Ember if you are located in, or a resident of, a country or region subject to sanctions that apply to us, or if you are on any sanctions list.

Your account is created when you first message Ember on a supported messaging app (WhatsApp, Messenger, Telegram or Viber) and is linked to that messaging account. You are responsible for keeping your messaging account and devices secure. Anything done through your messaging account is treated as done by you.

You agree to give us accurate information, including when we ask for payout or verification details.

• By messaging Ember, you agree to receive replies and service messages about your account, such as link, cashback, bonus and withdrawal updates.
• We send promotional messages, such as deal alerts, only if you have opted in. You can opt out at any time by replying STOP, and opt back in by replying START.
• We message you only on the platform you used to contact us, and only in line with that platform's rules, including the WhatsApp Business Messaging Policy, Meta's Messenger Platform policies, Telegram's bot rules and Viber's chatbot guidelines.
• Your mobile carrier's message and data charges may apply.

When you ask Ember for a product, hotel or deal, Ember may reply with an affiliate link. If you buy through that link, the merchant (or its affiliate network) may pay us a commission. We share part of that commission with you as cashback. You pay the merchant's normal price.

To help your purchase track correctly:

• open the Ember link right before you buy, and complete the purchase in the same browser or app session;
• do not click other cashback, coupon or affiliate links before completing your purchase;
• follow the merchant's own terms, including any exclusions on certain products, categories or payment methods.

Tracking is done by merchants and affiliate networks, not by us. We cannot guarantee that every purchase will be tracked or that a merchant will pay a commission. Cashback rates shown by Ember are estimates and may change at any time. The final amount depends on the commission we actually receive.

• Pending: the merchant has reported your order but has not approved it yet. Pending cashback cannot be withdrawn.
• Confirmed: the merchant has approved the order, usually after its return or cancellation period ends. This can take several weeks or months depending on the merchant.
• Declined: the merchant rejected the order, for example because it was returned, cancelled or not eligible.

If a merchant or affiliate network later reverses a commission, we may reverse the related cashback, bonus or referral reward, including by deducting it from your balance.

• New members receive a one-time welcome bonus of US$5, added to their balance as soon as their account is created.
• The bonus is locked until your first purchase made through an Ember link becomes Confirmed. It then unlocks and counts toward the US$10 minimum withdrawal. A locked bonus has no cash value and cannot be withdrawn or transferred.
• The bonus expires if no purchase through an Ember link is tracked within 90 days of joining, or if every purchase tracked in that period is declined. We will remind you in the chat before it expires.
• The welcome bonus is limited to one per person, household, device, payment method, wallet address and messaging account. If you link several messaging accounts into one Ember account, only one welcome bonus is kept.
• If the purchase that unlocked the bonus is later cancelled, returned or reversed and you have no other Confirmed purchase, we may lock or remove the bonus again.

• Ember can give you a personal invite link, invite code and QR code to share. A referral counts only if the person you invite is new to Ember and eligible under these Terms, and either starts chatting with Ember through your link or tells Ember your invite code.
• Each member can be linked to one referrer, only once. A referral recorded after someone has joined applies only to cashback from purchases they make after it is recorded. A referral cannot be changed once recorded.
• Your referred friend receives the US$5 welcome bonus on the same terms as every new member.
• You earn a referral reward equal to 10% of the Confirmed cashback your referred friend earns. This reward is paid by Ember on top of your friend's cashback and is never deducted from it.
• Referral rewards continue for as long as both your account and your friend's account remain active and in good standing, and the referral program is running.
• You may not refer yourself, create or use fake or duplicate accounts, send spam, post your link on coupon or deal sites, or run paid ads that use our name or brand.
• We may change, suspend or end the referral program. If we do, we will tell you in advance through Ember, and rewards you earned before the change take effect will be kept.

• Your balance is shown in US dollars. It is a record of rewards we have agreed to pay you. It is not a bank deposit, does not earn interest, and is not stored value or e-money.
• You can request a withdrawal once your Confirmed balance reaches US$10.
• We currently pay out in USDC and USDT on the networks Ember lists when you request a withdrawal. We plan to add more e-wallet payout options in the future.
• You are responsible for giving a correct wallet address on the correct network. Blockchain transfers cannot be reversed. We are not responsible for funds sent to an address or network you gave us.
• You choose the network. Network fees depend on that choice: some networks are free, while on others, such as TRON, the network fee is paid by you and deducted from the amount you withdraw. The fee and the exact amount you will receive are shown before you confirm.
• Before paying out, we may ask you to verify your identity and may run anti-money-laundering, sanctions and fraud checks. We may delay or refuse a withdrawal until these checks are completed to our satisfaction, or where required by law.
• You are responsible for any taxes that apply to rewards you receive.

You must not:

• place fake, fraudulent or self-dealing orders, or buy with the intention of cancelling or returning to earn rewards;
• hold more than one account or use another person's account;
• use bots, scripts or automation, or interfere with link tracking;
• abuse the welcome bonus or referral program;
• break any merchant's terms or any law while using Ember.

If we reasonably believe you have broken these rules, we may suspend or close your account and cancel any pending or confirmed rewards obtained through that conduct. We may also report suspected fraud to merchants, affiliate networks or authorities.

Purchases are contracts between you and the merchant. Merchants are responsible for their products, services, prices, delivery, refunds and customer support.

Ember is provided through messaging apps run by other companies: WhatsApp and Messenger (Meta Platforms), Telegram (Telegram Messenger) and Viber (Rakuten Viber). Their own terms and privacy policies also apply to you. These companies do not sponsor, endorse or operate Ember and are not responsible for it. Questions about Ember should be sent to us, not to them.

We are not responsible for third-party services.

Ember earns money through affiliate commissions. When you buy through an Ember link, the merchant or its affiliate network may pay us a commission, and we share part of it with you as cashback. This never changes the price you pay. We show you deals based on your request, but merchants we have affiliate relationships with may appear more often.

Ember uses artificial intelligence to understand your requests and suggest products, prices and deals. AI answers can be incomplete, inaccurate or out of date. Always check the price, availability and details on the merchant's site before you buy. Nothing Ember says is financial, legal or tax advice.

The Ember browser extension is optional. Its single purpose is to help you earn cashback while you shop online.

• It tells you when cashback may be available on the store you are visiting.
• It adds an Ember affiliate link only when you click to activate cashback for that store. It never adds, replaces or removes affiliate links, referral codes or coupon codes without your action.
• It does not change search results, inject ads or alter the content of the pages you visit.
• You can disable or remove it at any time from your browser settings.

The extension is distributed through browser stores such as the Chrome Web Store, Microsoft Edge Add-ons and Firefox Add-ons, whose terms also apply. Our Privacy Policy explains exactly what data the extension uses.

Ember, cash-back.ai, our logo and our content are owned by or licensed to us. You may use Ember for your own personal, non-commercial shopping. You may not copy, resell or build a competing service from it.

Merchant names and logos (such as Shopee, Temu, AliExpress, SHEIN, Agoda, Trip.com and Klook) and platform names (such as WhatsApp, Messenger, Telegram, Viber and Chrome) are trademarks of their respective owners. We use them only to identify stores and services Ember works with. Their use does not mean that those companies sponsor or endorse Ember.

Ember is provided “as is” and “as available”. To the extent permitted by law, we do not promise that Ember will always be available, error-free or able to find the lowest price, or that any particular purchase will earn cashback.

To the extent permitted by law, we are not liable for indirect or consequential loss, or for loss of profit, data or opportunity. Our total liability to you for all claims relating to Ember is limited to the greater of your Confirmed balance at the time of the claim and US$100. Nothing in these Terms limits liability that cannot be limited by law.

You can close your account at any time by asking Ember or emailing us. If your Confirmed balance is at least US$10, you can withdraw it first. We may suspend or close accounts that break these Terms, and may close accounts that have been inactive for a long period after giving you notice. To also delete your personal data, see “Deleting your data” in our Privacy Policy.

We may update Ember and these Terms from time to time. If a change is significant, we will let you know through Ember or on this page before it takes effect. If you keep using Ember after a change takes effect, you accept the updated Terms.

These Terms are governed by the laws of Singapore. Please contact us first so we can try to resolve any issue informally. Any dispute that cannot be resolved this way will be subject to the exclusive jurisdiction of the courts of Singapore.

ATTOFUN PTE. LTD., Singapore. Email: [email protected]